Privacy
Policy

Who We Are

Velora Crystals is an online crystal healing brand based in Greece, operating through the website www.velora-crystals.com and the online store shop.velora-crystals.com. We offer ethically sourced crystals, handcrafted gemstone jewellery, incense, and personalised one-to-one healing sessions.

For any privacy-related enquiries, you can reach us at: crystalsvelora@gmail.com

What Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name and email address when you submit a booking request
• Phone number if voluntarily provided in the booking form
• Your preferred session type, date, and any message you choose to share
• Email address if you download our free guide or contact us directly

Information collected automatically:

• Website usage data via Google Analytics (pages visited, time on site, device type)
• IP address and browser information (anonymised where possible)
• Cookie preferences

How We Use Your Information

We use the information we collect solely for the following purposes:

• To process and respond to session booking requests
• To communicate with you regarding your enquiry or booking
• To send you the free guide if requested
• To understand how visitors use our website and improve our content (via Google Analytics)
• To comply with our legal obligations under Greek and EU law

Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors interact with our site. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used by Google Analytics to collect anonymised data about website usage. These are only set with your consent.

When you first visit our website, you will be asked to accept or decline the use of non-essential cookies. You can change your preference at any time by clearing your browser cookies and revisiting the site.

For more information about how Google Analytics handles your data, visit: policies.google.com/privacy

Third-Party Services

We use the following trusted third-party services to operate our website:

• Formspree — processes booking form submissions and forwards them to our email. Data is processed in accordance with Formspree's privacy policy.
• Google Analytics — provides anonymised website usage statistics.
• Google Fonts — serves web fonts. Google may collect limited data when fonts are loaded.
• Shopify — powers our online store at shop.velora-crystals.com. Purchases are subject to Shopify's privacy policy.

How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Booking enquiries are retained for up to 12 months after the last communication
• Analytics data is retained for 26 months (Google Analytics default)
• Email correspondence is retained for up to 2 years

You may request deletion of your data at any time by contacting us.

Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at crystalsvelora@gmail.com. We will respond within 30 days.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS, and we use reputable third-party services with their own security standards.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.